How to cancel BT Caller Diversion

BT offers several features that you pay extra for (of course!). If you try to cancel any of them online, you might sleepwalk into signing up for another 12 months of line rental. I tried cancelling Caller Diversion online and 1571 by phone, and ended up being sold another 12 month line contract that I did not want. Here's what to watch out for, to help you avoid this trap.

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