Swan Teasmade spare teapot

What a palaver!

Need a teapot for one of these? (Swan STM200N)Somehow the ceramic teapot of our nine-month old Swan Teasmade (STM200N)  developed a crack. Worried that it might smash apart any time soon, it was time to source another. How hard could that be?

The Swan website states that no parts are available for my model, and the teapot’s part number quoted in the instructions STM200-01 didn’t exist either. Bother.

However the one for their earlier model (STM100N) was showing as currently in stock in their Spares section. But the Swan websites states it fits the STM100,  STM101 and STM102 [only]. Would it fit mine?

https://shop.swan-brand.co.uk/products/swan-ceramic-pot

Hunting round (as I do), it’s stated elsewhere (at the Kettle and Toaster Man website ) that the same pot also fits the STM200N. Time to call in some technical help...

Phoning the Swan-Brand helpline for Teasmade, the website shows a number of 0871 200 0003. But instead of calling a 10p/ minute number Swan’s Facebook page gives a customer services number of 01733 404 703 (aha!) which goes direct to their switchboard.

There a nice receptionist put me through to their ‘Technical Helpline’ which turned out to be....  a third party supplier easyspares.co.uk.  Anyway, they soon stated that they had no stock and didn’t know when any would arrive either; after quizzing them they confirmed that the STM100 and STM200 use identical teapots (not that they had any).

Easyspares website

Back to the Swan website, then, and I decided to order the elusive unlisted, unavailable teapot direct from Swan – they costs £14.99 with free postage and they claim they’re in stock, so I’ve duly paid by Paypal and will see what happens. Watch this space!

Update on Wednesday, June 7, 2017 at 6:35PM by Alan W

Well the teapot's arrived from Swan - and (ta-da...) it's the same thing.

Bottom line is, if you want one for the STM200, you can order the one shown above.  It's odd that Swan bounced me through to Easyspares who haven't got any, when Swan has them all along.

Update on Thursday, June 8, 2017 at 10:15AM by Alan W

And another thing: the new one fits much better than the old one ever did, and is much easier to get in and out of the Teasmade. Probably it being not the right size is the reason the original one cracked in the first place. How hard can it be to make a teapot?

Update on Tuesday, September 24, 2019 at 10:34PM by Alan W

Seems all the quoted Swan website URL's have gone 404, but I found this link to the teapot. AW